Contact & Support
We're here to help. Reach out to us through any of the channels below.
Support
For product questions, technical issues, privacy inquiries, data requests, and account deletion.
[email protected]Office Address
CrewStat
Palarivattom, Ernakulam
Kerala, India — 682025
Response Times
- General support: Within 24 hours on business days
- Privacy and data requests: Within 30 days (as required by applicable regulations)
- Critical issues: Prioritized and addressed as quickly as possible
Frequently Asked Questions
How do I reset my password?
Open the CrewStat app, tap "Forgot Password" on the login screen, and follow the instructions sent to your registered email address. You can also change your password from Profile > Change Password within the app.
I can't log in to my account. What should I do?
Contact your organization's administrator to verify your account is active. If the issue persists, reach out to our support team at [email protected].
How do I delete my account?
You can delete your account through the mobile app (Profile > Settings > Delete Account) or by visiting our Account Deletion page.
Who controls my data?
Your employer (the organization that subscribes to CrewStat) is the Data Controller and owns all business data in the platform. CrewStat acts as a Data Processor. For data-related requests, contact your employer's HR/admin team first. See our Privacy Policy for details.
Is my data secure?
Yes. We use encryption in transit and at rest, role-based access controls, multi-tenant data isolation, and regular security monitoring. See our Privacy Policy for more details on our security practices.
How can my company get started with CrewStat?
Contact our sales team at [email protected] to discuss your requirements and get started with a demo.